Order Processing Time

Please allow 1–2 business days for your order to be processed for shipping. We strive to fulfill orders as quickly as possible.

Shipping Methods & Carriers

We offer express and tracked shipping for all orders.

• Shipped via Australia Post
• Shipped via DHL
  

Shipping Time

Shipping times may vary depending on your location. Please note that external factors such as logistics delays or supply chain disruptions may impact delivery times.

Combined Orders

If your purchase includes items that are not currently in stock, your order will be shipped once all items are available for dispatch.

If you have any questions or need further assistance, please contact our customer service team below:

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return policy from the date of purchase.

Eligibility for Returns

To be eligible for a return:
• The item must be unused and in the same condition as when you received it.
• The item must be returned in its original packaging, including plastic sleeves and tags.
• Note: Swimwear cannot be returned or exchanged due to health regulations.

In a rare case, should you receive a damaged item. You MUST notify customer service within 24 hours of receiving the order or you will NOT qualify for a refund.

How to Initiate a Return
1. Contact Us: Email us at info@inrama.com with your order number and photos of any issues with your item.
2. Prepare Your Return: Include a copy of your purchase receipt with the order number.
3. Mail Your Return: Send the item(s) to the following address:
PO Box 8,
Drummoyne, NSW, 1470,
Australia

Return Process
• Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
• If Approved: A credit will be applied to your original method of payment within 5 business days, minus shipping costs.
• If Rejected: You will be responsible for the return shipping costs to have the item sent back to you.

Shipping Costs
• Shipping costs are non-refundable.
• Estimated return shipping costs:
o National: $15 to $25
o International: $45 to $55

If you have any questions or need further assistance, please do not hesitate to contact us:

Refund Process

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return policy from the date of purchase.

• Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
• If Approved: Your refund will be processed, and a credit will be applied to your original method of payment within 5 business days, excluding shipping costs.
• If Rejected: You will be responsible for the return shipping costs of the rejected items.

Shipping Costs
• Shipping costs are non-refundable.
• Estimated return shipping costs:
• Domestic: $15 to $25
• International: $45 to $55

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:
1. Contact your credit card company; it may take some time before your refund is officially posted.
2. Contact your bank, as there is often some processing time before a refund is posted.
• If you have done all of the above and still have not received your refund, please contact us at info@inrama.com.

For any questions or further assistance, please reach out to our customer service team at info@inrama.com.

Eligibility for Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return policy from the date of purchase.
• We exchange items if they are defective, damaged, or if you need a different size.
• Discounted items are not eligible for exchange or refund.

Process for Exchanging Damaged or Defective Items

1. Report the Issue: If you received damaged goods, please take photos of the damage and email us at info@inrama.com with your order number in the subject line.
2. Follow-Up: Once we receive your email, we will contact you with the next steps for processing your exchange.

Exchanges for Size Issues
If you need to exchange an item for a different size, you will be responsible for the shipping costs associated with returning the item.

Shipping costs are non-refundable.

Refunds and Shipping Costs
If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping and Delivery Times
The time it may take for your exchanged product to reach you can vary based on your location.

For items valued over $50.00 AUD, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

No Exchanges or Refunds on Discounted Items
We do not offer exchanges or refunds on items purchased at a discount of 20% or more off the original retail price, including clearance sales.

For any questions or further assistance, please contact our customer service team below: