SHIPPING

Order Processing Time
• Please allow 1-2 business days for your order to be processed for shipping. We strive to fulfill orders as quickly as possible.

Shipping Methods & Carriers
• We offer express and tracked shipping for all orders.
• Domestic Orders: Shipped via Australia Post.
• International Orders: Shipped via DHL.

Shipping Time

• Shipping times vary based on your location and external factors such as logistics supply chain issues may cause delays.

Combined Orders
• If you purchase an item that is not currently in stock along with available items, your order will be shipped once all items are available for dispatch.

Additional Information
• We ship orders both domestically and internationally.
• You will receive a tracking number once your order has been shipped.

For any questions or further assistance, please contact our customer service team below:

RETURNS

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return policy from the date of purchase.

Eligibility for Returns

To be eligible for a return:
• The item must be unused and in the same condition as when you received it.
• The item must be returned in its original packaging, including plastic sleeves and tags.
• Note: Swimwear cannot be returned or exchanged due to health regulations.

How to Initiate a Return
1. Contact Us: Email us at info@inrama.com with your order number and photos of any issues with your item.
2. Prepare Your Return: Include a copy of your purchase receipt with the order number.
3. Mail Your Return: Send the item(s) to the following address:
PO Box 8,
Drummoyne, NSW, 1470,
Australia

Return Process
• Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
• If Approved: A credit will be applied to your original method of payment within 5 business days, minus shipping costs.
• If Rejected: You will be responsible for the return shipping costs to have the item sent back to you.

Shipping Costs
• Shipping costs are non-refundable.
• Estimated return shipping costs:
o National: $15 to $25
o International: $45 to $55

If you have any questions or need further assistance, please do not hesitate to contact us:

REFUNDS

Refund Process

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return policy from the date of purchase.

• Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
• If Approved: Your refund will be processed, and a credit will be applied to your original method of payment within 5 business days, excluding shipping costs.
• If Rejected: You will be responsible for the return shipping costs of the rejected items.

Shipping Costs
• Shipping costs are non-refundable.
• Estimated return shipping costs:
• Domestic: $15 to $25
• International: $45 to $55

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:
1. Contact your credit card company; it may take some time before your refund is officially posted.
2. Contact your bank, as there is often some processing time before a refund is posted.
• If you have done all of the above and still have not received your refund, please contact us at info@inrama.com.

For any questions or further assistance, please reach out to our customer service team at info@inrama.com.

EXCHANGES

Eligibility for Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return policy from the date of purchase.
• We exchange items if they are defective, damaged, or if you need a different size.
• Discounted items are not eligible for exchange or refund.

Process for Exchanging Damaged or Defective Items

1. Report the Issue: If you received damaged goods, please take photos of the damage and email us at info@inrama.com with your order number in the subject line.
2. Follow-Up: Once we receive your email, we will contact you with the next steps for processing your exchange.

Exchanges for Size Issues
• If you need to exchange an item for a different size, you will be responsible for the shipping costs associated with returning the item.
• Shipping costs are non-refundable.

Refunds and Shipping Costs
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping and Delivery Times
• The time it may take for your exchanged product to reach you can vary based on your location.
• For items valued over $50.00 AUD, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

No Exchanges or Refunds on Discounted Items
• We do not offer exchanges or refunds on items purchased at a discount of 20% or more off the original retail price, including clearance sales.

For any questions or further assistance, please contact our customer service team at info@inrama.com.

For any questions or further assistance, please contact our customer service team below: